Call Center Manager
MY DR NOW is Arizona's LARGEST privately-owned Primary Care Provider!
The Call Center Manager is responsible for the daily performance management of MY DR NOW's Patient Services Department, which consists of our main call center as well as the medical record, referral and care coordination teams. The Call Center Manager works closely with executive leadership on ensuring innovative technological advances, continuous process improvement and optimal workforce management strategies deliver a superior patient experience.
The ideal applicant has a strong inbound and outbound call center management background (3+ years) and proficiency with customer service, process improvement, and drafting/revising policies and procedures. They have a track record of managing compassionate and competent teams of customer service agents.
Compensation: $55,0000+ (DOE)
Benefits: 401k w/ Matching Contribution, PTO, Medical, Dental, Vision, and Life Insurance.
Healthcare experience is a plus, but not required.