Director of Call Center Operations
MY DR NOW is Arizona's LARGEST privately-owned Primary Care Provider!
The Director of Call Center Operations is responsible for the daily operations and overall direction of MY DR NOW's Patient Services Department, which consists of our main call center as well as the medical record, referral and care coordination teams. The Director of Call Center Operations works closely with executive leadership on ensuring innovative technological advances, continuous process improvement and optimal workforce management strategies deliver a superior patient experience.
The ideal applicant has a strong inbound and outbound call center management background (5+ years) and proficiency with customer service, process improvement, and drafting/revising policies and procedures. They have a track record of establishing and growing compassionate and competent teams of customer service agents with a heavy emphasis on streamlining processes through technological innovation.
Compensation: $70,000-$80,000 (DOE)
Benefits: 401k w/ Matching Contribution, PTO, Medical, Dental, Vision, and Life Insurance.
Healthcare experience is a plus, but not required.