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HR Benefits Coordinator (People Operations)

HR Benefits Coordinator (People Operations)

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Human Resources

More information about this job


The People Operations Benefits Coordinator position assists Team Members with benefits enrollment, manages insurance billing, and maintains Team Members database and files.


MY DR NOW Values:


We welcome every patient.

We educate patients with every encounter.

We appreciate business.

We engage our patients.

We never turn eligible patients away.

We take ownership of our patients.

We are accessible and convenient.

We track our patients.

We provide a unique and immaculate facility.

We reward healthy behavior.

We provide extreme customer service.

We cut cost and waste relentlessly.

We assist patients.

We are adaptable.

We respect a patient's time. 

We understand billing and coding.

We exceed expectations.

We are compliant.

We follow protocols.

We are all responsible for marketing and advertising.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Administer benefits programs, such as group health, health saving accounts, dental and vision, life insurance, and 401(k).
  • Provide and assist new Team Members with their benefits enrollment and fulfillment procedures.
  • Assist in administrating COBRA, LOAs, FMLA/ADA usage and other issues as required policy and legal requirements
  • Assist in benefits orientation and explain benefits plans.
  • Maintain Team Members benefits filing systems and ensure benefits changes are entered appropriately in payroll system.
  • Assist Team Members with health, dental, life and other related benefit claims.
  • Verify the calculation of the monthly premium statements for group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives.
  • Review and respond to unemployment claims with appropriate documentation. Assist in the monthly unemployment statements.
  • Assist People Operations manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
  • Prepare and set up meetings designed to help Team Members obtain information and understand company benefits and other related incentive programs. Ensure distribution of required Team Members notices.
  • Prepare and maintain biweekly Team Members benefits eligibility reports, new-hire, absentee reports and other requested reports as needed.
  • Assist People Operations manager in completing benefits reporting requirements.
  • Assist People Operations team in administrative needs.
  • Performs other related duties as assigned.


Communication Proficiency – Oral and Written


Time Management

Ethical Practice

Collaboration Skills

Attention to Detail

Quality Focus

Problem Solving/Analysis

Customer Service


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.



No travel is expected for this position.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.


EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any Team Member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


  • High school diploma/GED required
  • Associate Degree in Business, Human Resources or related field preferred
  • 2+ years’ experience in HR with benefits administration experience
  • Proficient in Microsoft Office, Email, Excel and data entry
  • Proven ability to type 40+ WPM
  • Familiarity with medical and insurance legislation, preferred
  • Excellent organizational and multitasking skills
  • Customer-oriented communication skill